REFUND POLICIES

 "All setup fees paid for the initiation and configuration of the Service Level Agreement (SLA) services are non-refundable." Explanation:

• Non-Refundable: This is the key phrase that clearly states the setup fees will not be returned.
• Setup Fees: It specifically mentions the fees associated with establishing and preparing the SLA services.
• Initiation and Configuration: These terms emphasize that the fees cover the initial work involved in getting the services ready for the customer. 
• All fees for Services Rendered, including Monthly Service Fees if agreed upon are non-refundable.

 A no refund policy for a down payment in IT services is generally valid, especially if clearly stated in the service agreement. Down payments, also known as deposits, are often used to secure services and protect the provider against potential losses if the client cancels the agreement.